How It Works

CounsellingOnline aims to improve community access to drug treatment and referral services, particularly in rural and regional areas. The service is free and available 24 hours a day, seven days a week. The service offers online text-based counselling to alcohol and other drug users, and others affected by alcohol and drug use in the community, including family members, relatives and friends.

CounsellingOnline can be accessed from any computer in Australia with a dial-up or broadband connection to the internet. This can be from a personal computer at your home, workplace or community setting (e.g. library, school, internet cafe or community centre). No special equipment or downloads are required.

FAQ (Frequently Asked Questions)

Online Security

System Requirements

How would you like to start?

There are 3 ways to enter the counselling service. Each provides the same secure, confidential service.  Click here to find out how.

CounsellingOnline counsellors are also available to provide immediate telephone support through the 24-hour alcohol and drug service DirectLine on 1800 888 236.