Privacy Policy

CounsellingOnline complies with Australian Privacy legislation and standards safe-guarding your information.

All Australian health services are required to comply with legislation and regulations which protect the use and disclosure of personal information. CounsellingOnline is committted to maintaining the highest standards in protecting the privacy of our service users.

Download privacy documents

Access to and protection of your rights (pdf, 65kb)

Your information and your rights (pdf, 65kb)

Enquiries about the regulations and how CounsellingOnline protects your information can obtained from the Privacy officer at CounsellingOnline on: 9418 1011.

Collection of information and privacy protection

CounsellingOnline makes every effort to adhere to the Guidelines for Federal and ACT Government World Wide Websites developed by the Australian Privacy Commissioner. More information

Information provided through the CounsellingOnline website will comply with Information Privacy Principles, and particularly principles 1 to 3, 10 and 11.

Stated simply these principles are:

• Principle 1: Collection of information must be lawful and fair
• Principle 2: Informing people why information is collected
• Principle 3: Ensuring personal information collected is of good quality and not too intrusive
• Principle 10: Limiting the use of personal information to the purpose for which it was obtained
• Principle 11: Preventing the disclosure of personal information outside the agency

Your email address

CounsellingOnline will only record your email address in the event that you send us a message by email or if you register for regular assistance. Your email address will only be used for the purpose for which you have provided it. Your email address will not be added to any mailing lists without your prior consent by way of a specific request in writing. We will not use or disclose your email address for any other purpose, without your prior written consent.

Queries, concerns and further information

If you have any queries, concerns or require further information relating to privacy and CounsellingOnline, you are invited to email the CounsellingOnline Program Manager or submit feedback online.